Return & Refund Policy
Last Updated: September 25, 2026
Company Information
Brand Name: Nestovaro
Company Name: Yangzhou Jiawanle Trading Co., Ltd.
Website: https://nestovaro.com
Registered Address: 16-1, Aolin Road, Gaoyou Economic Development Zone, Gaoyou City, Yangzhou, Jiangsu Province, China
Responsible Person: Liu Haibo
Contact Email: service@nestovaro.com
Phone: +86 12765859467
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Operated by: Yangzhou Jiawanle Trading Co., Ltd.
Introduction
At Nestovaro, we aim to provide a clear and fair return and refund experience.
This policy applies to eligible jewelry, accessories, and selected lifestyle products purchased through https://nestovaro.com.
Please review these conditions before requesting a return, exchange, or refund.
1. Return Periods
Nestovaro offers return periods based on the shipping method selected during checkout.
The applicable period begins on the date the order is delivered.
30-Day Free Returns
Customers who selected either of the following shipping methods may request an eligible return within 30 calendar days after delivery:
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Standard Shipping
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Free Standard Shipping
Eligible standard returns within this period include complimentary return shipping.
90-Day Free Returns
Customers who selected either of the following shipping methods may request an eligible return within 90 calendar days after delivery:
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Express Shipping
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Free Express Shipping
Eligible standard returns within this period include complimentary return shipping.
Return requests submitted after the applicable period may not qualify for a standard change-of-mind return unless otherwise required by applicable consumer protection laws.
2. Shipping Methods and Return Benefits
For eligible U.S. orders, our shipping methods and return benefits are:
| Shipping Method | Order Subtotal | Shipping Fee | Return Period |
|---|---|---|---|
| Standard Shipping | $1.00–$38.99 | $2.99 | 30 Days Free Return |
| Free Standard Shipping | $39.00–$48.99 | Free | 30 Days Free Return |
| Express Shipping | $0.00–$48.99 | $5.99 | 90 Days Free Return |
| Free Express Shipping | $49.00 or more | Free | 90 Days Free Return |
All amounts are in U.S. dollars (USD).
The shipping method selected during checkout determines the applicable standard return period.
3. Return Eligibility
To qualify for a standard change-of-mind return, products generally must:
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Be requested for return within the applicable return period
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Be unused and unworn
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Remain in their original condition
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Include original components and accessories
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Include original packaging where reasonably available
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Have applicable product tags attached
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Be accompanied by valid proof of purchase
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Not have been damaged through misuse, improper handling, or unauthorized alteration
Returned products may be inspected after receipt.
These conditions do not restrict any rights customers have regarding defective, damaged, or incorrectly supplied products under applicable law.
4. Jewelry and Personal Accessories
Nestovaro offers necklaces, rings, bracelets, earrings, and selected personal accessories.
For standard change-of-mind returns, jewelry must generally remain unused, unworn, and in its original condition.
For hygiene reasons, certain earrings or personal-use accessories may have additional return restrictions where those restrictions were clearly disclosed before purchase and are permitted by applicable law.
These restrictions do not remove statutory remedies relating to damaged, defective, or incorrectly supplied products.
Customers may contact customer service before returning an item if they need clarification about eligibility.
5. How to Request a Return
To request a return, please email:
Include:
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Full name
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Order number
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Product name
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Reason for return
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Preferred resolution
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Relevant photographs or videos where applicable
Our customer service team will review the request and provide appropriate return instructions.
Please do not ship products back before receiving those instructions.
A request submitted within the applicable period will not be considered late solely because our team responds after the period expires.
6. Complimentary Return Shipping
Eligible standard returns requested within the applicable 30-day or 90-day period include complimentary return shipping.
This applies to qualifying returns that meet the eligibility requirements of this policy, including standard change-of-mind returns.
For an eligible return, Nestovaro will provide a prepaid return arrangement or another approved return method that does not impose an additional standard return-shipping charge on the customer.
Customers should use the return-shipping method provided or authorized by our customer service team.
Additional expenses resulting from unauthorized shipping arrangements may not be reimbursed unless otherwise required by applicable law.
Nestovaro does not charge a separate restocking fee for eligible standard returns.
7. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us as soon as reasonably possible.
Email: service@nestovaro.com
Please provide:
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Order number
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Product name
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Description of the issue
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Photographs or videos where reasonably available
Depending on the circumstances, appropriate remedies may include:
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Replacement
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Exchange
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Full refund
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Partial refund accepted by the customer
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Other remedies required by applicable law
Where the issue results from our error, Nestovaro will cover reasonable return shipping costs or provide an appropriate prepaid return solution at no additional cost to the customer.
8. Non-Returnable Items
The following items may be excluded from standard change-of-mind returns where permitted by applicable law:
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Personalized or custom-made products where restrictions were disclosed before purchase
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Gift cards
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Used or worn products
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Products materially altered after delivery
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Products damaged through misuse or improper handling
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Products missing essential components for reasons unrelated to defects
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Certain personal accessories subject to clearly disclosed and legally permitted hygiene restrictions
These exclusions do not limit applicable consumer rights regarding defective, damaged, or incorrectly supplied products.
9. Return Address
Customers must contact our customer service team before sending products back.
Email: service@nestovaro.com
After reviewing the request, our team will provide:
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The designated return address
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Prepaid return-shipping instructions where applicable
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Packaging guidance
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Other necessary instructions
Our return facility may differ from our registered business address.
Please do not send returned products to the registered business address unless specifically instructed.
10. Refund Method and Processing Time
Once an eligible returned product has been received and inspected, we will notify the customer regarding the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5–10 business days after approval.
Banks, card issuers, and payment providers may require additional time before the refunded amount becomes available.
Where applicable law requires an earlier refund or a different procedure, those requirements will apply.
11. Original Shipping Charges
For standard change-of-mind returns, original outbound shipping charges are generally non-refundable unless otherwise agreed or required by law.
Complimentary return shipping does not automatically mean the original outbound shipping charge is refundable.
Where a product was damaged, defective, incorrectly supplied, or materially misdescribed due to our error, applicable original shipping charges will be addressed as part of the appropriate remedy.
12. Exchanges
Eligible customers may request an exchange within the applicable return period.
Exchange requests depend on:
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Return eligibility
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Product condition
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Replacement availability
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Applicable consumer rights
If the requested replacement is unavailable, an appropriate refund or another reasonable solution may be offered.
To request an exchange, contact:
13. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Email: service@nestovaro.com
We will attempt to accommodate cancellation requests before dispatch.
Once an order has shipped, cancellation may no longer be possible.
Eligible customers may request a return after delivery according to this policy.
If we cancel an order after payment has been collected, an applicable refund will be issued to the original payment method.
14. Consumer Protection Rights
Nothing in this policy excludes, restricts, or overrides consumer rights that cannot lawfully be waived.
Customers may be entitled to additional remedies under applicable laws.
Where mandatory consumer protection requirements provide additional rights, those requirements will apply.
15. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in business operations, customer service arrangements, or applicable requirements.
Updated versions will be published with a revised Last Updated date.
Changes will not remove rights or contractual benefits already applicable to completed purchases where such changes are prohibited by law.
16. Customer Support
For questions about returns, exchanges, refunds, or cancellations, please contact:
Email: service@nestovaro.com
Phone: +86 12765859467
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Our Commitment
At Nestovaro, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer jewelry, accessories, and selected lifestyle products that complement everyday style and personal expression while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Nestovaro.
Nestovaro
Operated by Yangzhou Jiawanle Trading Co., Ltd.