Return & Refund Policy

Last Updated: September 25, 2026

Company Information

Brand Name:
Nestovaro

Company Name:
Yangzhou Jiawanle Trading Co., Ltd.

Website:
https://nestovaro.com

Registered Address:
16-1, Aolin Road, Gaoyou Economic Development Zone, Gaoyou City, Yangzhou, Jiangsu Province, China

Responsible Person:
Liu Haibo

Contact Email:
service@nestovaro.com

Phone:
+86 12765859467

Customer Service Hours:
Monday–Friday 9:00 AM–6:00 PM PDT

Operated by:
Yangzhou Jiawanle Trading Co., Ltd.

About Our Return & Refund Policy

At Nestovaro, we aim to provide a clear, transparent, and fair return and refund experience.

Nestovaro is an online retail store offering jewelry, accessories, and selected lifestyle products, including necklaces, rings, bracelets, and earrings.

This policy applies to eligible purchases made through our official website, https://nestovaro.com.

Please review the following conditions before requesting a return, exchange, or refund.

1. Return Periods

Nestovaro provides return periods based on the shipping method selected during checkout.

The applicable period begins on the date your order is delivered.

30-Day Free Returns

Customers who select the following shipping methods may request eligible returns within 30 calendar days after delivery:

• Standard Shipping

• Free Standard Shipping

Eligible returns requested within this period include complimentary return shipping, subject to the conditions of this policy.

90-Day Free Returns

Customers who select the following shipping methods may request eligible returns within 90 calendar days after delivery:

• Express Shipping

• Free Express Shipping

Eligible returns requested within this period include complimentary return shipping, subject to the conditions of this policy.

Return requests submitted after the applicable period may not qualify for a standard change-of-mind return unless otherwise required by applicable law.

2. Shipping Methods and Return Benefits

For eligible orders shipped within the United States, the following shipping rates and return periods apply:

Shipping Method	Order Subtotal	Shipping Fee	Return Period
Standard Shipping	$1.00–$38.99	$2.99	30 Days Free Return
Free Standard Shipping	$39.00–$48.99	Free	30 Days Free Return
Express Shipping	$0.00–$48.99	$5.99	90 Days Free Return
Free Express Shipping	$49.00 or more	Free	90 Days Free Return

All amounts are in U.S. dollars (USD).

The shipping options and charges applicable to your purchase will be displayed during checkout.

3. Return Eligibility

To qualify for a standard return, products generally must meet the following requirements:

• The return request is submitted within the applicable return period.

• The item is unused and unworn.

• The product remains in its original condition.

• Original components and accessories are included.

• Applicable product tags remain attached.

• Original packaging is included where reasonably available.

• Valid proof of purchase is provided.

• The item has not been damaged through misuse or unauthorized alteration.

Returned products may be inspected after receipt.

These requirements do not restrict statutory consumer rights regarding defective, damaged, or incorrectly supplied products.

4. Jewelry and Personal Accessories

Nestovaro offers necklaces, rings, bracelets, earrings, and other personal accessories.

For standard change-of-mind returns, jewelry should remain unused, unworn, and in its original condition.

Certain personal accessories, including earrings, may be subject to additional hygiene-related restrictions where such restrictions were disclosed before purchase and are permitted by applicable law.

These restrictions do not remove applicable rights relating to defective, damaged, or incorrectly supplied products.

5. How to Request a Return

To request a return, please contact our customer service team:

Email: service@nestovaro.com

Please provide:

• Full name

• Order number

• Product name

• Reason for return

• Preferred resolution

• Relevant photographs or videos where applicable

Our customer service team will review your request and provide appropriate return instructions.

Please do not ship products back before receiving those instructions.

A request submitted within the applicable return period will not be considered late solely because our team responds after the period expires.

6. Complimentary Return Shipping

Eligible returns requested within the applicable complimentary return period include free return shipping.

Standard Shipping

Eligible returns requested within 30 calendar days after delivery qualify for complimentary return shipping.

Express Shipping

Eligible returns requested within 90 calendar days after delivery qualify for complimentary return shipping.

For approved eligible returns, Nestovaro will provide an appropriate prepaid return arrangement or another method that does not impose an additional return-shipping charge on the customer.

Customers should follow the shipping instructions provided by our customer service team.

Additional expenses resulting from unauthorized shipping arrangements may not be reimbursed unless otherwise required by law.

We do not charge a separate restocking fee for eligible standard returns.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact:

Email: service@nestovaro.com

Provide your order number, a description of the issue, and photographs or videos where reasonably available.

Depending on the circumstances, appropriate remedies may include:

• Replacement

• Exchange

• Full refund

• Partial refund accepted by the customer

• Another remedy required by applicable law

Where the issue results from our error, Nestovaro will cover reasonable return shipping costs or provide an appropriate prepaid return solution at no additional cost to the customer.

8. Non-Returnable Items

The following products may be excluded from standard change-of-mind returns where permitted by applicable law:

• Personalized or custom-made products where restrictions were disclosed before purchase

• Gift cards

• Products that have been used or worn

• Products materially altered after delivery

• Products damaged through misuse or improper handling

• Items missing essential components for reasons unrelated to defects

• Certain personal accessories subject to clearly disclosed and legally permitted hygiene restrictions

These exclusions do not affect applicable statutory consumer rights.

9. Return Address

Customers must contact our customer service team before sending a return.

Email: service@nestovaro.com

After reviewing the return request, our team will provide:

• The designated return address

• Applicable prepaid shipping instructions

• Packaging guidance where necessary

• Any additional requirements

Our designated return facility may differ from our registered business address or the original shipping location.

Please do not send returns to our registered business address unless specifically instructed.

10. Refund Method and Processing Time

After an approved returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used during purchase.

We aim to process approved refunds within 5–10 business days after approval.

Your bank, card issuer, PayPal, or other payment provider may require additional time to make the funds available.

Where applicable law requires a different refund procedure or an earlier refund, those requirements will apply.

11. Original Shipping Charges

For standard change-of-mind returns, original outbound shipping charges are generally non-refundable unless otherwise agreed or required by applicable law.

Complimentary return shipping does not automatically mean that the original outbound shipping fee is refundable.

If the order was damaged, defective, or incorrectly supplied due to our error, applicable original shipping charges will be addressed as part of the appropriate remedy.

12. Exchanges

Eligible customers may request an exchange during the applicable return period.

Exchanges depend on product eligibility, condition, and replacement availability.

If the requested replacement is unavailable, an appropriate refund or other resolution may be provided.

To request an exchange, please contact service@nestovaro.com.

13. Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible.

Email: service@nestovaro.com

We will attempt to accommodate cancellation requests before shipment.

Once an order has been dispatched, cancellation may no longer be possible.

After delivery, eligible customers may request a return in accordance with this policy.

If we cancel an order after collecting payment, an applicable refund will be issued to the original payment method.

14. Consumer Protection Rights

Nothing in this policy excludes, restricts, or overrides consumer protection rights that cannot lawfully be waived.

Customers may be entitled to additional remedies under applicable consumer protection laws.

15. Changes to This Policy

Nestovaro may update this policy to reflect changes in business operations, customer service arrangements, or applicable legal requirements.

Updated versions will be published with a revised Last Updated date.

Changes will not remove consumer rights or contractual benefits applicable to previous purchases where prohibited by law.

Customer Support

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Email: service@nestovaro.com

Phone: +86 12765859467

Customer Service Hours: Monday–Friday 9:00 AM–6:00 PM PDT

We aim to respond to customer inquiries as promptly as reasonably possible during our normal business hours.

Thank you for shopping with Nestovaro.

Nestovaro

Operated by Yangzhou Jiawanle Trading Co., Ltd.